© Alexskopje | Dreamstime.com I am not a motivational speaker. While I am occasionally described as one—and I do speak at conferences, annual meetings and other events—the fact is that I’m not. For the simple reason … [Read more...]
Archives for May 2015
Twelve Powerful Ways to Open Your Next Presentation
© Andresr | Dreamstime.com - Successful Business Presentation Photo In my last post, I cautioned you against using six terrible ways to open a presentation. Many of you kindly messaged me through various media and asked, … [Read more...]
Six Ways NOT to Open a Presentation
Whether you’re delivering a sales presentation to a prospect, an internal briefing within your company, or the keynote speech at a conference, the first words out of your mouth have the power to make or break your effort. … [Read more...]
When and How to Say “No” to a Customer
If you're in sales or customer service, you've been taught that “the customer is always right.” But that’s not true. Sometimes we have to say “no” to a prospect or customer. But when exactly? And how? Listen to my … [Read more...]